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Camelot Properties complaints

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698 Silver Hills Drive North
Prattville , AL 36066 | Get Directions

(334) 518-4147

http://camelotpropertiesonline...

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Total Amount in Dispute:
$5,650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Camelot Properties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Camelot Properties

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1/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,650.00 Amount Settled: $0.00

Customer Complaint

12/22/2021

I moved in this home 7 months ago, and I have been experiencing major health issues due to mold being in the home. I've reached out several times about the issue and no one has come to check on it. I spent $1800 to get this home inspected in which it does have mold throughout the home, which has caused me to have to go the doctor more frequently than usual. I'm asking for half of the rent that's been paid out already to help for medical bills and medications I need. The roof is caving in and leaking. Resolution Sought I'm asking for half of the rent that's been paid out already $3850 to help for medical bills and medications I need and the $1800 I spent.

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