Find a reputable business?

Complaints and Resolutions

Camera Repair Center complaints

Read Complaints File Complaint View Full Report

1947 West Glen Oaks Blvd.
Glendale, CA 91201 | Get Directions

(800) 503-5529

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Camera Repair Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Camera Repair Center

Sort by

6/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

5/18/2022

I rate Camera & Camcorder Repair Center the WORST experience I've had in over 35 years of business. On a recommendation I sent my Panasonic Lumix S1 for repair on October 10, 2021. The camera would not turn on and C&CRC said they needed to replace the main circuit board. You can only communicate with Camera & Camcorder Repair via their website https://camerarepair.com. Once they received my camera they said it normally takes 5-7 business days to complete the work. I have contacted them every month since and now it's May 12, 2022. It's been 7 months!!! On November 23, 2021 they said the part was on backorder and the ETA for repair would be 12/11/21. In December of 2021, they said it would be fixed by 1/8/22. On 1/29/22 they said it would be fixed by 2/10/22. Then they said it would be fixed by 4/5/22. On April 11, I asked them to return my camera un-repaired. On April 19, 2022, they finally replied to my email to say "Hi there. Your product will be shipped back to you. Please allow for adequate time to process this shipment. Thank you for giving us the opportunity to serve you. Camera Repair Center Service Management." On 4/28/22 I asked via email and their website if the camera had been shipped yet....got no reply. And finally today, 5/12/22, I sent my last request to them wanting to know if they have shipped my camera yet. No response. Resolution Sought In effect, they have stolen my camera and will not return it.

Company Response

5/24/2022

Company states: The parts is no longer available, we shipped the camea back to the customer. Track your shipment 9410811202540584199843 May 23, 2022 at 9:55:47 AM PDT Sent by USPS

Customer Rebuttal

5/25/2022

This company never informed me that the part was no longer available. A simple Google search of reviews will show that dozens of other customers have been fed the same line. It seems like some sort of scam. Their communication is delayed and often no reply is made. This is the worst service experience I've ever experienced. Yes, I just received the camera today and will send to an authorized Panasonic Service Center from now on

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile