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Cameron P Clark, Farmers Insurance complaints

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1005 Linwood Drive Suite 2
Paragould, AR 72450 | Get Directions

(870) 240-8489

https://agents.farmers.com/ar/...

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Total Amount in Dispute:
$132.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cameron P Clark, Farmers Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cameron P Clark, Farmers Insurance

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2/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $131.59 Amount Settled: $0.00

Customer Complaint

1/12/2022

I was shopping for insurance in September and went to Cameron Clark Farmers insurance. I got a verbal quote and told them I'd let them know. A few weeks later I got a policy in the mail. They misrepresented several things on the policy. Credit score, length of residence, and accident record for a few. The result was a very costly policy with very little coverage. I immediately informed them that I did not want the policy and had no desire to do business with them because of the deception. They assured me the policy would be cancelled. The next month , I received a bill from Farmers for insurance I did not want or have. I called the billing office on the bill and explained that I did not have insurance with them, and to stop sending bills to me. After about thirty minutes on hold, they told me that the policy was cancelled and I would not hear from them again. The next month, I received a bill for $131.39 for a cancellation fee. I asked them why there was a cancellation fee for a policy I never had. After about thirty minutes, they told me that the policy was cancelled and I would not hear from them again. That remains to be seen. I am not expecting compensation. I just want the harassment to stop. Resolution Sought Stop harassing me for money I don't owe.

Company Response

2/14/2022

Per consumer: I haven't received any more bills from Farmers Insurance since I filed the complaint. I can only assume that they are going to stop bothering me, which is all I wanted. Thank you for your help in this matter.

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