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Campbell Custom Homes complaints

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133 East Main Street
Bullard, TX 75757 | Get Directions

(903) 894-1039

http://www.campbellcustomhomes...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Campbell Custom Homes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Campbell Custom Homes

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5/29/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/8/2022

After a flood under the kitchen sink we hired this company to fix & extend 2 bedrooms, they hired contractors who installed the sink incorrectly & we flooded again. Months later the flooring kept popping up & there is mold in one of the bedrooms. All I want is to have this fixed, the common bathroom shower/tub can't be used because the water may damage the floor worse than what it is & the bedroom with mold can't be slept in because of this. Resolution Sought I just want this to be fixed, After all they got their $64k

Company Response

3/1/2022

We have gone back over our information of the remodel work and sink issue at the Sharp residence in Reklaw Tx. And are happy to explain our response. We did the original work on the house including remodeling work and addition to the structure. Just as the house was completed, there was an issue with the sink faucet in the Kitchen in which Bannister Plumbing installed. Once it was brought to our attention, we did go back in the fix the results of the leak from the faucet to the work we had just completed, cabinet work, flooring, painting, repairs, etc. All of which Bannister Plumbing covered under their insurance company. BUT, the funds to fix the repairs from Bannister Plumbing we funded directly to Mr. Sharp. So the check he got for $21,540.22 was all for the repairs resulting for the faucet leak. Per an email on Jan 28,2020 from Randall Cooper with Farmers Insurance, the payment was made to Mr. Sharp and we were to "You will need to contact Samuel Sharp for payment. Payments will be between you and Samuel Sharp". When we contacted Mr. Sharp about the funds back to Bannister or CCH to pay for all the repairs, it was explained to us by Mr. Sharp that all repairs was ours to correct and pay for and the resulting check to him for the $21,540.22 was his in which he spent on Service Master and ALE Solution. ALE being a company to arrange for temporary housing for them due to not being able to use their Kitchen sink. So to date CCH and Bannister plumbing has paid out of pocket for the repairs from the faucet leak, with no reimbursement from the insurance allocated funds in which Mr. Sharp availed himself to spend as he wanted without any communication to CCH or Bannister that he got the check or how he assumed he would be spending it. Also, to date, this is the first we have heard of any leak or issues since our last communications with Mr. Sharp in the first quarter of 2020, now being almost 2 years later.

Customer Rebuttal

5/17/2022

When CCH came to work after the faucet leak there was never any mention of additional payment for rework. I was told "we will make it right and get things back to the way they were". During the entire rework process, mid-June 2019 till 3rd week in Aug, there was never a request for funds like during initial work. We hired CCH was for their reputation and they stood behind their work with warranty. It appeared they were standing behind their work. Even with other issues regarding a roof leak into the garage that was not completely fixed until October 2019, there was NEVER a mention of additional funds. CCH did not mention any money until my insurance began seeking reimbursement for their lose after it was proven the faucet was originally installed incorrectly. First I heard regarding any payment was late Dec. 2019, 4 months after repairs. As stated to CCH, most of the insurance was paid directly to Service Master and ALE Solutions. I didn't receive a check for $21,540.22. I also explained all of this in email to CCH in Jan. 2020. I never heard from them after and assumed they finally accepted the fact that this was warranty related work due to faulty installation of the faucet

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