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Camping World - Headquarters complaints

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250 Parkway Drive, Suite 270
Lincolnshire, IL 60069 | Get Directions

(888) 626-7576

http://www.campingworld.com

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Total Amount in Dispute:
$506,114.00

Total Amount Settled:
$0.00

Complaint Experience

84%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

25 complaints against Camping World - Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
2	Unanswered

25 complaints against Camping World - Headquarters

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7/1/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $46,000.00 Amount Settled: $0.00

Customer Complaint

6/6/2025

We bought a travel trailer in 2023. We have been making payments and it wasn't until the credit union told us how much we owed did we realize how much camping world screwed us over. After almost a year of trying to get paperwork (yeah they never gave us a copy when we bought it), we finally got it and there are falsified signatures on it. We never agreed on the prices listed and they also added multiple warranty's and insurance that we did not agree to. Resolution Sought We would like camping world to take back the trailer, cancel the loan and be done with them all together. The trailer is not worth nearly what they charged us for and it is ridiculous trying to get ahold of anyone to handle this situation,

Company Response

6/18/2025

June 18, 2025 Business Consumer Alliance, Inc. 315 N. La Cadena Dr. Colton, California 92324 RE: Sarah Cronin File Number: 99037036 Our File: 5470730 Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. CWRV Sales regrets any frustration Mr. and Mrs. Cronin may have experienced with the purchase of their Camper. However, we respectfully deny the allegations in the Complaint. CWRV Sales confirms contacting Mr. Cronin to discuss their complaint. Mr. Cronin was advised that his camper does not warrant a buy back as the camper has not been out of service for any repairs. Regional management offered the Cronin’s a price to outright purchase the camper for $16,800, this price offered is subject to the camper being inspected. The offer was also provided via email to Mr. Cronin and included options to cancel his Extended Service Plan, Roadside Assistance and Wheel and Tire Protection Plan if he chooses to. If Mr. and Mrs. Cronin still needs our assistance, please have them contact the General Manager at their earliest opportunity to discuss and proceed. We consider this matter responded to and are committed to working directly with John and Sarah Cronin on any future concerns they may have. Please do not hesitate to contact us at [email protected] should your office require additional information. Nothing contained herein shall be construed as an admission of fault or liability for any matters raised in the Complaint or statements made by Mr. and Mrs. Cronin. Sincerely, CWRV Sales

1/23/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

12/27/2024

I bought a new trailer from camping world. They delivered it damaged. It had been damaged on the lot before it was delivered and brought it anyway. Now it's been three weeks and still not solutions. I'm 61 years old and I'm not even able to shower in my new trailer. I have no idea what to do. I didn't purchase a damaged trailer I purchased a new trailer. Resolution Sought I want what I paid for. A new trailer. Not a new damaged trailer

Company Response

1/13/2025

Camping World RV Sales, LLC ("CWRV Sales") is in receipt of the above-referenced consumer complaint (the "Complaint") recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. CWRV Sales has spoken with Rashell and have come to an amicable agreement with the customer. To that end, we consider the matter closed. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Rashell. Respectfully, CWRV Sales

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