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Camping World - Headquarters complaints

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250 Parkway Drive, Suite 270
Lincolnshire, IL 60069 | Get Directions

(888) 626-7576

http://www.campingworld.com

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Total Amount in Dispute:
$419,264.00

Total Amount Settled:
$0.00

Complaint Experience

70%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

27 complaints against Camping World - Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
14	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
6	Unanswered

27 complaints against Camping World - Headquarters

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9/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $52,000.00 Amount Settled: $0.00

Customer Complaint

8/9/2024

On July3,2024 I purchased a 2015 Thor Hurricane. The first issue was getting it registered because I had to wait for the Title. I call them all the time and can't get anyone to give me any information on my coach. I just get passed around from one dept. To another. No one can seem to know any info on it. I've tried talking to Adam Souza the person that sold me the RV. He never calls me back. Today it is Aug.8. I have already paid the first monthly payment on it!! It's still sitting on the lot! I emailed Adam yesterday and insisted I hear from someone today! Still no contact. The dealership is two hours away. I'm to the point that I'm going to drive down there! Please possibly could the BBB. Help me out with this issue? The lack of communication is too much. I'm tired of playing phone tag! They are supposed to be putting a rain canopy on it. I haven't been able to get any info on that either. Resolution Sought I want them to give me my RV that I purchased. And honor their end of the purchase and at least call me back!

Company Response

8/26/2024

August 26, 2024 Camping World RV Sales, LLC ("CWRV Sales") is in receipt of the above-referenced consumer complaint (the "Complaint") recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. CWRV Sales has confirmed the unit is registered and titled. Ms. Mitchell has been contacted and knows the unit is ready for pickup. Therefore, we now consider this matter closed. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Gloria Mitchell. Respectfully, CWRV Sales

8/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/17/2024

I bought a used rv that was not properly inspected. The sales person told me that it was in perfcet condition when i was far from it. The electrical, plumbing, and break systems all have issues that everyone else says couldnt have started in a few months. Ontop of this when i was told to take it to their colorado springs location and spent over a grand to get it there and stay they didnt fox anything properly and the water intake they "installed" became unseated within a week due to improper sealing Resolution Sought I want them to cover my expenses to get this thing to proper working order and to have their people properly trained and certified for fire extinguishers as they are installing and failing to tag.

Company Response

8/1/2024

August 1, 2024 RE: Grant Benton/ BCA Complaint ID: 99026288 Our Case 05051354 Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. CWRV Sales has made several attempts to contact the customer. The customer has yet to return our calls or emails. If they still need assistance, please have him contact us at his earliest convenience. To that end, we now consider this matter closed. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Grant Benton. Respectfully, CWRV Sales

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