Complaints for Camping World - Headquarters in Lincolnshire, IL

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
2	Unanswered

22 complaints against Camping World - Headquarters

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11/23/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $116.00 Amount Settled: $0.00

Customer Complaint

10/21/2025

$116,000.00 is the amount of my dispute! I bought a camper van that need a part 30 days ago when I picked it up & the part was supposed to be on order! 30 days later ..still no part! But my complaint is not about this specific part ..it's about the entire purchase ..this van is a piece of crap! Everything is loose & wobbly ..water leaks, tile rack falls off the wall while driving! Wallpaper & floor tile discoloration, generator vibrates everything in the van etc etc etc ..what a nightmare! They also told/sold me a 2025 only to find out it is a 2024 Resolution Sought Take back the piece of junk they sold me & refund my $$ spent so I can go where I get a better deal

Company Response

11/5/2025

Our Case 05734761 Camping World RV Sales, LLC ("CWRV Sales") is in receipt of the above-referenced consumer complaint (the "Complaint") recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. CWRV Sales confirms that management has been in contact with Ms. King regarding her complaint. We have come to an amicable resolution. We now consider this matter to be resolved. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Ms. King Respectfully, CWRV Sales

Customer Rebuttal

11/19/2025

Only a couple things have been resolved, I took the van to their shop, on October 20th, prior to me going to their shop I spoke to their general manager of sales, his name is Connor, I'm not sure of his last name. He returned my call, and stated that he would like me to be a happy customer, made the appointment for 20 October, he promised me when I arrived that he was going to take me to lunch or pay for my lunch, he was going to fill my van up with gas, he was going to detail the van because of my complaints of when I picked it up and there was no gas in it And the vehicle was very dirty for a new vehicle, especially at the price it cost me. My appointment with Connor was at 9:30 AM, I arrived at 9:25, Connor was not in, so I took my van up to the Service area, they ask if I was leaving the van. I stated it was my home and then it was unable to leave it. I got a ride down to the main sales part of Camping world, and I waited for Connor, he arrived at approximately 10:45, he stated that someone in his family had cancer and that that was more important. He shook my hand and he walked away. That was the last I saw of Connor. I sat there until the sales person that sold me the van cam

Company Final Response

11/20/2025

November 20, 2025 RE: Rosemary King/ Complaint ID: 99039843 Our Case 05734761 Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. CWRV Sales confirms that management has been in contact with Ms. King regarding her complaint. customer cannot bring the unit in as it was involved in a collision. We now consider this matter to be resolved. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Rosemary King. Respectfully, CWRV Sales

10/12/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $500.00 Amount Settled: $500.00

Customer Complaint

9/25/2025

Was required to place a $500 deposit to hold a camper pending its cleaning and our inspection . There was no signed contract or obligation to purchase. We were told that we would be refunded if it didn't work out for us. Camping World was notified 4 days before the inspection date to cancel appointment for inspection and that we had no desire to go further with a purchase at this time and requested a refund of the $500. Since then Camping World has refused to refund my deposit after cancellation notice. They say they will call back, manager is always busy, original salesman is always busy. Have had people impersonate the manager on the phone with legitimate outcome. Resolution Sought Refund $500 in full

Company Response

9/30/2025

I just left you a voice message and would like to connect personally. You can best reach me at (844)632-5990 ext 2548 I have also confirmed with our Lincoln Location that your $500 refund has been processed.

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