Complaints for Cananvalley Flowers in Culver City, CA

11411 Jefferson Blvd.
Culver City, CA 90230 | Get Directions

(800) 390-5654

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege flowers and gift baskets purchased on the company's internet site are not delivered as agreed. In some cases, complainants report deliveries seem to have been attempted. Email order confirmations were received, and follow up calls were made by the company to confirm delivery addresses, however, still no deliveries arrived. Most customers complain they are unable to reach company personnel by phone, and e-mail inquiries are not responded to. The company responded to some complaints by crediting charge cards or issuing refunds. Recent complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Cananvalley Flowers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cananvalley Flowers complaints