Find a reputable business?

Complaints and Resolutions

C&C Car-Go Plus Inc. complaints

Read Complaints File Complaint View Full Report

3120 NW 88th Ave Apt 307
Sunrise, FL 33351 | Get Directions

(844) 779-7011

https://candccar-go.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against C&C Car-Go Plus Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against C&C Car-Go Plus Inc.

Sort by

2/2/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

1/13/2022

Signed a contract for them to pick up a vehicle and transport it from MN to OH. Pickup dates came and went and the car still has not been picked up. They have more excuses than I have toes and fingers. Forcing me to find another transporter at a much higher fee to get the job done. Resolution Sought Refund my deposit and post my review complaint on all of their internet sites.

Company Response

1/21/2022

This order was picked up and delivered within the contracted time agreed and signed in the contract. The customer requested pick up jan6-7 and due to bad weather we couldn't get a driver to pick up the vehicle until Jan 12. In our contract we have 5 days from the contracted pick up dates to assign a carrier to pick up the vehicle. There are variables in this industry that cause unforeseen and uncontrollable delays which is why we have it in the terms and conditions of the contract that the pick up and delivery days are estimated. We did in fact complete the pick up as contracted and we have the drivers Inspection report and receipt showing it was picked up and delivered. We also have the signed contract from the customer stating the terms and conditions. Since the job was completed within agreed upon contracted terms we can not refund his deposit. Thanks

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile