Find a reputable business?

Complaints and Resolutions

C&F Finance Co complaints

Read Complaints File Complaint View Full Report

1313 East Main Street #400
Richmond, VA 23219 | Get Directions

(855) 602-2001

http://www.cffc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against C&F Finance Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against C&F Finance Co

Sort by

2/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

1/17/2023

Bought a car from Motors 88. Finance company is C & F Finance. About 1 month after I bought it. The engine was leaking oil. I got 3 estimates and they were between 5 and 7 thousand dollars to puta new engine in. Cannot fix the engine. Has to be new one or a refurbished one. I don't have that moneyi just bought the car! Neither one would help me. I even know the owner of the car dealer. They came and got the car. Resolution Sought Take it off my credit.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile