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Cannon Niassan complaints

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3693 14th Street
Pascagoula, MS 39567 | Get Directions

(228) 762-2644

http://www.cannonnissanpascago...

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Total Amount in Dispute:
$238.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cannon Niassan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cannon Niassan

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1/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $238.00 Amount Settled: $0.00

Customer Complaint

12/22/2022

For one that didn't spell my name right they spelled it s a i t h my name is spelled Smith SM i t h they did not fix my car they sat there and said there was air duct hole torn into the air duct which they found which there was nothing wrong with the air duct before I took it in there I checked my car all the time advance motor parts checked my parts on my car there was nothing wrong with my car except for this part that they're saying that I needed they scanned at bommarito Missouri at Nissan they scanned an O2 sensor oxygen Bank / lean on my car that has nothing to do with a air duct I do believe they put the hole in the air duct I do believe they didn't want to fix it because I had a warranty the warranty already said that the sensor 02 oxygen sensor would be paid for and the also the diagnosis would be paid for and here it is they didn't want to fix it because I had a warranty and then here it is oh well we came up with oh well there's a hole in the hose of course they came up with that that's so the warranty company wouldn't pay for that because warranty companies doesn't pay for hoses belts or whatever so they came up with that of course they put a hole in it there was no hole in that before that I've had two companies tell me what was wrong with the car and all they put in there was some air cleaner element and then they want to put fix the little duck air duct air duct but they put a hole in and I know damn well they did because there was nothing wrong with it Resolution Sought I want my 238 back.25 that's what I want that they are scam. I've heard nothing but bad stuff about these people when I went there the first time they were bad they didn't fix my problems and they gave me a hassle and they even spelled my name wrong so when you spell somebody's name wrong you're obviously into hurt that person so I do believe they did it on purpose so the warranty company wouldn't fix the real sensor 02 oxygen problem so now here it is I have to take it again and paid for part

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