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Canvas Beauty Brand LLC complaints

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4820 Commercial Drive NW
Huntsville, AL 35816 | Get Directions

http://www.canvasbeautybrand.c...

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Total Amount in Dispute:
$505.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

9 complaints against Canvas Beauty Brand LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
0	Unanswered

9 complaints against Canvas Beauty Brand LLC

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2/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $64.38 Amount Settled: $0.00

Customer Complaint

1/7/2022

Unfortunately after several emails since the 29th of December to customer support, I am yet to receive any correspondence. I've checked my junk folder daily and nothing there either. My order is now outside of the turn around window and I'm wondering when it will ship or what can be done. The turn around window is 7-10 business days the day AFTER you place the order. I placed my order on the 17th of December so that window has come and gone. Resolution Sought Send my products with tracking or refund me.

Company Response

1/24/2022

Hi Love, I do apologize for the delay in response. Our Customer Service team is caught up to date on all emails. If you have not received a response, please double check that you emailed Contact@CanvasBeautyBrand.com. When you write into Customer Service, you will immediately receive an automated response that includes a ticket number. If it shows the correct email, please provide your ticket number so that we are able to look deeper into this matter.

3/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/28/2021

I never received the items that I ordered. I reached out to the company and spoke to a representative Daisy Mathews whom said I will not be refunded per policy or get my items reship without proper documentation from USPS stating that my package was returned in error. Resolution Sought I would like my paid items be delivered to my house without me paying additional shipping fees.

Company Response

2/28/2022

Customers order was returned to us due to an insufficient/incorrect address placed at the time of purchase. Customer was notified on April 21st about the returned package but failed to respond. Customer was sent a follow up message the same week and the next week was sent a final notice. Shortly after receiving the final notice customer responded requesting a refund. Customer was reminded of refund policy and was informed on how to receive a waived reship fee. Customer asked for more information on how receive the waived reship and was given this information. Customer refused to comply as this would require them to contact USPS. Customer was informed of all the step taken to get them their package, including the proof of notice of the package being out for delivery on March 26. Customers only response was "Thanks! I will reach out to consumers affair about this matter.

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