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Canvas Zone complaints

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2020 West Green Drive
High Point, NC 27260 | Get Directions

http://www.canvaszone.com

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Total Amount in Dispute:
$358.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

11 complaints against Canvas Zone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

11 complaints against Canvas Zone

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12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $48.92 Amount Settled: $0.00

Customer Complaint

12/9/2021

I ordered for Mother's day, ordered 4/27/2021 all I get in response is order being processed. Order number #55016 Resolution Sought Return my money.

11/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $13.49 Amount Settled: $0.00

Customer Complaint

11/2/2021

I ordered an item for mother's day, my grandmother, she never received it and I never gotten my refund. I asked for the supervisor no response. Only thing i would emails saying, we receive your email and we will get back to you. They never did, they just would send those emails over and over again. Resolution Sought I would like them to come up with my money and give what i paid for. I also want this company exposed for falsely given information and taking people money.

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