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Canyon State Car Care complaints

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11725 NW Grand Avenue
El Mirage, AZ 85335 | Get Directions

(623) 931-8078

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Canyon State Car Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Canyon State Car Care

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5/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

4/6/2022

Took my 2018 Nissan maxims in so Greg Edwards. Inspect it car was smoking he said it would fix it total price was almost 1200 hundred. Dollars. I asked if he was sure he could fix it. He assured me it would be fix. So I agreed. When I picked up the car he said to drive it around smoke would clear out in a few days well it got worse my wife got pulled over by El mirage PD. They thought she was on fire took car back he hasn't he car there for 4 days didn't speak to me. Won't return my calls. Lisa the mom said she would talk to him I keep trying to get a hold of him keeps avoiding me .car is still not fixed. Now his mechanic told me they misdiagnosed it engine is. No good Resolution Sought A refund he didn't fix the car like he said his the experience mechanic

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