Complaints for Capital Claims Division in Barstow, CA

909 Armoy Road
Barstow, CA 92311 | Get Directions

(702) 878-3628

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints on file allege the company fails to deliver prize money allegedly won. Instead of receiving prizes, respondents receive two or even three additional letters requesting more money to process the prize. The company responds to most complaints by offering to make refunds conditional upon return of the "commodity certificates" the complainants had unknowingly purchased. One complaint remains unanswered. Most complainants seemed unaware the money they had sent was actually part of a sales transaction rather than a processing fee.

Complaint Closing Statistics

0 complaints against Capital Claims Division closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Capital Claims Division complaints