Complaints for Capital Express Corporation in Northridge, CA

9420 Reseda Blvd., Suite 270
Northridge, CA 91324 | Get Directions

(818) 368-6080

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive toner cartridges unsolicited, or that company representatives make calls to their employees misrepresenting that they are the company's regular supplier. Businesses complain that this company's representatives call asking questions about the make or model of their office machines, then use the information to misrepresent that they are a regular supplier in order to obtain authorization for orders.

The company responds to complaints by apologizing for miscommunications, and by agreeing to pick up unwanted merchandise at their expense and by removing the complainant from their customer list.

Complaint Closing Statistics

0 complaints against Capital Express Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Capital Express Corporation complaints