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Capital Home Improvements complaints

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208 Long Branch Road, Suite 300
Syracuse, NY 13209 | Get Directions

(315) 898-7663

http://capitalhomeimprovements...

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Capital Home Improvements closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Capital Home Improvements

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12/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

11/7/2023

I contracted with them to do roofing repairs. According to the contract they were suppose to repair all pipe parts, new flashing , build a cricket and clean out the gutters. They charged me $4000.00 and the only thing they did was caulk under the flashing and tar around the pipes and a couple shingles. I had pictures taken by another person who said at most it should have been $400.00. Resolution Sought Refund me for all the work and materials they didn't use.

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