Find a reputable business?

Complaints and Resolutions

Capital One Credit complaints

Read Complaints File Complaint View Full Report

PO Box 85699
Richmond, VA 23285-5699 | Get Directions

(800) 955-7070

http://www.capitalone.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$588,560.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

187 complaints against Capital One Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
186	Unanswered

187 complaints against Capital One Credit

Sort by

3/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $31.23 Amount Settled: $0.00

Customer Complaint

2/14/2025

Purchase a wallet on line from Facebook. Company did not send product in timely noted to advertise. Did not respond to any text/email I sent to them. Requesting a refund from capital one. Got a refund Then a week later was re billed for the merchandise which I did not receive. I have given capital one the copy of the refuse package and return slip on 2-6-25 at 1:07 pm. And they we not review this matter. I've been billed and charged for an item I did not receive. It was returned and noted. I have copied receipt of return if you needed. Resolution Sought I want my 31.23 refund back in to my account.

2/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

1/24/2025

January 15th I deposited $980 into my debt account so I can pay my credit card off. The balance was $986 and I paid $900 on the card. The next day it said that it was posted. Days after that as well. Later that day I got an email from capital one stating there was a glitch in the system impacting all direct deposits. Fast forward to January 21st I get an email stating that my $900 was returned because I didn't have the funds in my account. My direct deposit usually comes in Wednesdays, so the day the glitch happened I paid my credit card (not knowing there was glitch) thinking when my direct comes I will be ok. That wasn't the case. Capital one said the $900 wasn't removed from my account because at the time of payment the glitch was happening. So the $980 that I took out of a separate account specifically to pay my credit card off, went to other bills due to the negligence of capital one's deposit glitch Resolution Sought Pay off the balance of my $900 credit card because they failed to tell their customers in a timely manner that there was a glitch. Which led me to think my credit card was paid off but the whole time it wasn't

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile