Capital One Credit complaints

I financed a vehicle through capital auto finance. The past three i had some hardship that put me in debt. Although i keep a fair paying history on vehicle. When my identity was stolen i accrued alot of debt. As a result it became hard to keep on my payments. My vehicle was 90 paid off and the remaining balance was around $3300.00 to pay off. My vehicle was repossessed and capital auto finance wanted the full amount to release my vehicle. I just moved into a new home April 1, 2023. After making a deposit for my home all i had left was $2000.00 in which i offered them to release my vehicle and on numerous occasions i tried to make a deal. They agreed to take my $2000.00 as a deposit but would not release my vehicle until the full balance was paid. They gave me an ultimatum to pay remaining balance of $1300.00 in 1 day. In such little time i couldnt raise money so they keep vehicle. Then resold vehilce for balance of $3300.00 i owed. Now i am still out of a vehicle and still owe a debt to capital auto finance for a vehicoe i no longer have. I recently reach out to solve matter. I recieved an offer to pay small payment monthly to settle this dispute. Part of the aggreement was the repossession will be lifted of my credit report and it will no longer be a factor the prevents me from purchasing another vehicle. I had agreed to the offer and made payments on the debt amount. But the repossession is still on my credit report preventing me from buying another vehicle. Resolution Sought I dont feel like i should be responsible for the remaining balance of $3300.00 due to the fact that i already paid $21,000 for the vehicle. The vehicle was so close to being paid off and because capital auto finance did not want to accept my last $2000.00 and bill me monthly for the remainder $1300.00. They decided it was more lucrutive if they gave me a rediculous time frame of 1 day to pay them 1300.00 to release my vehicle. I lost over 20,000 for this vehicle. They resold my mazda Cx5.

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I have requested capital one to refund first acceptance insurance money because was made under the wrong insurance they have policy limitations my insurance company AMWINS pick up my car and wants to pay capital for the lost but capital one have almost 2 month running around and don't want to refund the money to first acceptance with both insurance agree colobaratr .capital refund a email ask for the refund with we did them a month later tech ask for a formal letter for refund with we did and still first acceptance haven't receive the refund so my insurance company pay them ..my insurance comply run out of time w the car and she can't pay capital because capital haven't refund the mkeny and give her the guarantee letter ..they are very unprofessional and genie will results me owe more 10k to capital because them not want give refund Resolution Sought They need refund the money to first acceptance so them get pay and my insurance company have running out of time that means they will not get pay if not done asap

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