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Capital Plus Financial complaints

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2247 Central Drive
Bedford, TX 76021 | Get Directions

(817) 656-5153

http://www.capitalplusfin.com

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Total Amount in Dispute:
$28,507.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Capital Plus Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Capital Plus Financial

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7/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $20,800.00 Amount Settled: $0.00

Customer Complaint

6/25/2021

I completed my PPP loan in March 2021 the was approved by the SBA and signed my loan docs on 4/20/2021. I received and email from Blueacon stating I will be funded in 3 to 6 business days. Then a few days later received another e-mail saying I will be funded within 7 to 10 business days. A week later received and email saying I had an error with me id, that is was blurry and I must upload another. I know my id wasn't blurry but I uploaded again with a selfie. A week late they wanted be to upload my bank statement between 12/2019 to 3/2020. Which the should have had on file when I was approved, but I re-uploaded that. A week later upload recent bank statement, a week later schedule c. This went on for 2 months when all they should have been doing was funding my loan. Now the deadline of 5/31/2021 has past and I received an email stating my funds are secure and I will be funded soon. On the second week of June 2021 I contacted Blueacon chat to find out what was going on and was told after the agent pulled up my account number that I should have already been funded and she will now escalate it to high priority and I will be funded within 4 to 6 business days. Now all of a sudden today Blueacon notified me that I am no longer approved. Plus give no reason why. It is now too late to reapply anywhere else. They have done this to thousands of people and now I am one of them. Blueacon and Capital Plus and horrible companies. If I can give zero stars I would. Resolution Sought My company is TeePeeProductions it is a multimedia company.

7/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $7,707.00 Amount Settled: $0.00

Customer Complaint

5/21/2021

I have been waiting on contact from this lender. I signed my docusign papers 4/29. They have all of my personal information. Blue Acorn and capital plus needs to fund me. It's Been months . Others who have applied on 4/30 are being funded through Blue Acorn. This is outrageous Resolution Sought I would like to get my PPP loan deposited into my account in the amount of $7,707.

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