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Capital Remodeling, Inc. complaints

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555 Quince Orchard Road Suite 210
Gaithersburg, MD 20878 | Get Directions

(800) 310-7154

http://www.capitalremodeling.c...

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Total Amount in Dispute:
$17,867.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Capital Remodeling, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Capital Remodeling, Inc.

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4/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $17,867.00 Amount Settled: $0.00

Customer Complaint

3/27/2026

I requested a copy of the bill because I couldn't print it myself. After receiving it I saw order charges fir plumbing that I would have to pay. I made made several attempts to reach the person that I spoke to at my house. He didn't make this clear to me. I made a deposit of 5956 . Now I want to cancel it because they're asking for to much. And I want to stop it right.now. when I've made calls before now one returned my calls. Until I called and got a person in billing to send me a full copy of my bill. I would like to be refunded my money ASAP and stop this job. Somethings with one of their works that didn't sit with me made me very unhappy. They couldn't explain why it happened. Maybe he wanted to let me know if some was wrong. I don't know. He came back to my house after they had left. Why? Just help me to stop this job and get my money back. Thank you Resolution Sought I am not satisfied with them right now. Just want to STOP and refund my money back. A unhappy customer at this point. Thank you

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