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Capital Vacations complaints

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2024 Corporate Centre Drive Suite 101
Myrtle Beach, SC 29577 | Get Directions

(844) 777-2582

http://www.capitalresortsgroup...

Mon-Fri: 9:00 AM-7:00 PM (EST)
Saturday: 9:00 AM-5:00 PM (EST)
Closed Sundays & Holidays

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Total Amount in Dispute:
$6,404,877.00

Total Amount Settled:
$0.00

Complaint Experience

51%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

255 complaints against Capital Vacations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
37	Agreed to make an adjustment
27	Refusing to make an adjustment
115	Refuse to adjust, relying on terms of agreement
76	Unanswered

255 complaints against Capital Vacations

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9/15/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

8/27/2026

I am writing to formally request the withdrawal of my complaint regarding my timeshare matter. Since filing my complaint, I am in the process of reaching a resolution with Capital. They have agreed to allow me to exit my timeshare. I respectfully request that my complaint be withdrawn and any related review or investigation be closed. Thank you for your time and consideration. Resolution Sought Exit my timeshare like agreed to.

Company Response

9/2/2026

Thank you for the opportunity to respond to the concerns submitted by the Cummaro family. In an effort to address the matter outlined in their comment, we attempted to contact the Cummaro family on September 1, 2026; however, we were unable to reach them by phone and email communication. After reviewing the comment presented, we were unable to locate any record indicating that the Cummaro family previously contacted Capital Vacations regarding the cancellation of their ownership. To confirm, Capital Vacations is not working with the Cummaro family to exit their ownership. To discuss their concerns further, we encourage the Cummaro family to contact our Customer Relations Department at (833) 849-0304, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (EST). Our team would be happy to review their available exit options with them.

8/24/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,042.40 Amount Settled: $0.00

Customer Complaint

7/29/2026

I am filing a formal complaint against Capital Vacations due to deceptive business practices regarding a timeshare contract. I seek a mutual agreement to formally dissolve this contract, terminate all ongoing liabilities, and permanently part ways. Due to genuine financial hardship, I have been unable to make payments on this agreement for nearly two years. My decision to sign was based entirely on explicit verbal assurances made by representatives during the presentation. Specifically, I was assured that refinancing would be readily available and that I would receive direct assistance to sell weeks to cover credit card debt. Capital Vacations has failed to fulfill either commitment. I am now bound to an unaffordable timeshare I have never used. I request that they not hide behind boilerplate clauses or a lapsed rescission period, as my signature was obtained under pretenses. Their dispute resolution process is completely deficient. I explicitly requested email correspondence due to a total lack of trust, yet my last letter has been ignored for over a month. I was offered a "Graceful Exit" program, only to be deemed ineligible due to my loan balance—a deceptive structure for a financially strained consumer. My negative Google review detailing these predatory practices has over 500 views. Resolution Sought I request that the Business Consumer Alliance investigate Capital Vacations' deceptive sales and administrative practices and assist me in securing a complete and unconditional dissolution of my agreement.

Company Response

8/11/2026

Thank you for the opportunity to respond to the concerns submitted by Ms. Segur. We take all customer concerns seriously and have carefully reviewed the matters raised in her complaint. We attempted to contact Ms. Segur on August 11, 2026, to discuss her concerns directly; however, we were unable to reach her. Our team made multiple efforts to communicate with Ms. Segur regarding the issues she raised and to discuss potential resolutions. Despite these attempts, we did not receive a response until our most recent outreach. During her most recent interaction with our representatives, Ms. Segur was advised that, due to the existence of an active loan balance on her account, she would need to speak with our Financial Services Department regarding available options related to her loan obligations. Please have Ms. Segur contact our Financial Services Department directly at (833) 849-0301, Monday through Friday, from 8:00 a.m. to 5:00 p.m. (EST).

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