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Capital Vacations complaints

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2024 Corporate Centre Drive Suite 101
Myrtle Beach, SC 29577 | Get Directions

(844) 777-2582

http://www.capitalresortsgroup...

Mon-Fri: 9:00 AM-7:00 PM (EST)
Saturday: 9:00 AM-5:00 PM (EST)
Closed Sundays & Holidays

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Total Amount in Dispute:
$6,244,720.00

Total Amount Settled:
$0.00

Complaint Experience

52%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

248 complaints against Capital Vacations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
36	Agreed to make an adjustment
26	Refusing to make an adjustment
114	Refuse to adjust, relying on terms of agreement
72	Unanswered

248 complaints against Capital Vacations

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10/14/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $40,000.00 Amount Settled: $0.00

Customer Complaint

9/21/2026

I have been trying to reach out to Capital Vacations for months to resolve my account, but I cannot get anyone to respond to my requests. When I last talked to them, I was told that I could go through a graceful exit and that my maintenance fees would be waived. The problem is that no one ever sent me the actual paperwork to look over or sign. Since then I have been left completely in the dark. Instead of getting a reply to my emails or receiving any of those documents, I just get repeated phone calls and texts asking me to use my points or attend owner events. When I tell the people who call me that I am waiting on a cancellation agreement, they are either rude or give me phone numbers that lead nowhere. Resolution Sought I need someone from Capital to confirm they are receiving my emails, follow up with me directly, and send the cancellation offer that was given to me so we can take care of this as soon as possible.

Company Response

10/1/2026

Thank you for the opportunity to respond to the concerns submitted by Mr. Farlinger. In an effort to address the matters outlined in his complaint, Capital Vacations attempted to contact Mr. Farlinger on October 1, 2026; however, we were unable to reach him. Upon review of account records, a Capital Vacations representative was actively assisting Mr. Farlinger with his request for cancellation in December 2025 and provided information regarding the available options. As part of the follow-up process, the representative again attempted to contact Mr. Farlinger in February 2026 to determine whether he wished to proceed with the information and options that had been provided; however, no response was received from Mr. Farlinger. After reviewing the concerns raised in this complaint regarding his Graceful Exit request, Capital Vacations recommends that Mr. Farlinger contact our Customer Relations Department to further discuss any outstanding questions or concerns related to the Graceful Exit Program. The department can be reached at (833) 849-0304, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Eastern Time. Capital Vacations remains willing to review and discuss Mr. Farlinger’s concerns and encourages him to contact the Customer Relations Department at his earliest convenience.

9/15/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

8/27/2026

I am writing to formally request the withdrawal of my complaint regarding my timeshare matter. Since filing my complaint, I am in the process of reaching a resolution with Capital. They have agreed to allow me to exit my timeshare. I respectfully request that my complaint be withdrawn and any related review or investigation be closed. Thank you for your time and consideration. Resolution Sought Exit my timeshare like agreed to.

Company Response

9/2/2026

Thank you for the opportunity to respond to the concerns submitted by the Cummaro family. In an effort to address the matter outlined in their comment, we attempted to contact the Cummaro family on September 1, 2026; however, we were unable to reach them by phone and email communication. After reviewing the comment presented, we were unable to locate any record indicating that the Cummaro family previously contacted Capital Vacations regarding the cancellation of their ownership. To confirm, Capital Vacations is not working with the Cummaro family to exit their ownership. To discuss their concerns further, we encourage the Cummaro family to contact our Customer Relations Department at (833) 849-0304, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (EST). Our team would be happy to review their available exit options with them.

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