Find a reputable business?

Complaints and Resolutions

Capital Vacations complaints

Read Complaints File Complaint View Full Report

2024 Corporate Centre Drive Suite 101
Myrtle Beach, SC 29577 | Get Directions

(844) 777-2582

http://www.capitalresortsgroup...

Mon-Fri: 9:00 AM-7:00 PM (EST)
Saturday: 9:00 AM-5:00 PM (EST)
Closed Sundays & Holidays

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,001,197.00

Total Amount Settled:
$0.00

Complaint Experience

42%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

224 complaints against Capital Vacations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
33	Agreed to make an adjustment
26	Refusing to make an adjustment
79	Refuse to adjust, relying on terms of agreement
86	Unanswered

224 complaints against Capital Vacations

Sort by

12/16/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

11/22/2025

I am filing this complaint against Capital Vacations because their cancellation policies are unfair and unreasonable. We contacted them to cancel but were told we have to pay off the entire loan and fees to get out of the contract. We haven't used the timeshare since December 2024 and can't afford it anymore now that my wife is retired. We were pressured into buying it during a very long, high-pressure sales pitch. It caused us significant financial stress. We want Capital Vacations to cancel our contract completely and refund the money we've paid so far. We are seeking a fair solution that doesn't involve paying the full outstanding debt for something we don't use and were pressured into buying. Resolution Sought Contract cancellation

Company Response

12/3/2025

We are to hear about the Lopez family’s experience with Capital Vacation being less than satisfactory. We attempted to call the Lopez family on December 3, 2025, to address their concerns, but we were unable to make contact. Capital Vacations does not offer a program where owners can walk away from their legally binding contract, however there are options that the financial services department can offer. If the Lopez family would like to look into these options, they can contact our Financial Services team at 833-849-0301, Monday through Friday, from 8:00 a.m. to 5:00 p.m. (EST) and they will be more than happy to explore these options.

12/2/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $56,000.00 Amount Settled: $0.00

Customer Complaint

11/13/2025

My spouse and I, both retired and disabled, bought a timeshare after being subjected to high-pressure sales practices from Capital's team, and we were lied to about the terms. It created a significant financial situation that we can't manage, and we're now in a desperate position. We've already paid tens of thousands of dollars to this company. When we reached out to express our concerns and seek a solution, Capital denied our request to cancel both times. They told us our only way out of the contract was to pay an additional settlement fee of $53,000. We don't have these funds, and we feel our legitimate concerns about their predatory business practices are being ignored. We believe we were pressured into an agreement that we should never have been in, and being asked for such an exorbitant fee to get out is simply unmanageable and unfair. Resolution Sought We are simply asking for a fair and reasonable way out of this. A fair resolution would be for Capital to release us from this timeshare agreement without the $53,000 requirement. We understand we have financial obligations, but we cannot agree to an unreasonable settlement fee, especially given the significant amount of money we've already paid to Capital. We just want to move past this situation fairly.

Company Response

11/19/2025

We are sorry to hear that the Matthews family’s experience with Capital Vacations has been less than stellar. We attempted to contact the Matthews family on November 19, 2025, to address their concerns, but we were unable to make contact. Capital Vacations does not offer a program to waive the loan. Please have the Matthews family contact our Financial Services team by calling (833) 849-0301, Monday through Friday, from 8:00 a.m. to 5:00 p.m. (EST) to discuss settlement of their account.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile