Find a reputable business?

Complaints and Resolutions

Capital Vacations complaints

Read Complaints File Complaint View Full Report

2024 Corporate Centre Drive Suite 101
Myrtle Beach, SC 29577 | Get Directions

(844) 777-2582

http://www.capitalresortsgroup...

Mon-Fri: 9:00 AM-7:00 PM (EST)
Saturday: 9:00 AM-5:00 PM (EST)
Closed Sundays & Holidays

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,030,019.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

256 complaints against Capital Vacations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
37	Agreed to make an adjustment
26	Refusing to make an adjustment
116	Refuse to adjust, relying on terms of agreement
77	Unanswered

256 complaints against Capital Vacations

Sort by

7/15/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

6/22/2026

I've been trying to get answers from Capital Vacations for months and they continue to ignore me. I bought this timeshare in 2023 because the sales team promised me that my maintenance fees would stop after 8 months. That's now apparently a lie. Not only did the fees keep coming, but extra ones came up that nobody ever explained to me. It's also gotten worse. I found out they hit my credit report with $13,000 worth of debt. I have no idea how they even got to that number, and they won't send me a breakdown of the charges. The next part is that they sent me a certified letter saying my "Member Beneficiary Rights" are cancelled. So, they've taken away my right to use the resort, but they're still trying to charge me $13,000 for it? That doesn't make any sense. I'm a small business owner and I'm already under a lot of stress. I can't have this debt hanging over my head when they've already ended my membership. I need them to explain these charges and fix my credit report immediately since I no longer have any "rights" to this ownership anyway. Resolution Sought Since they already cancelled my usage rights, this debt should be removed or settled for a fair amount that reflects what I was actually promised. I don't think I should have to pay anything, but none of this is worth the thousands of dollars they want from me.

Company Response

7/3/2026

Thank you for the opportunity to respond to the concerns submitted by the Calkins’ family. In an effort to address the matters outlined in their complaint, we attempted to contact the family on July 2, 2026; however, we were unable to reach them. After reviewing the concerns presented, we recommend that the Calkins’ family contact our Customer Relations Department to discuss their concerns. Our Customer Relations Department can be reached at (833) 849-0304, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (EST).

7/13/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $62,000.00 Amount Settled: $0.00

Customer Complaint

6/17/2026

We desperately need any help we can get communicating with Capital Vacations. They managed to turn a brief inquiry into an opportunity to take advantage of us. We were originally concerned with the flexibility of our ownership and discussed previous issues. We were sold more points under the idea that they were needed to resolve our issues; however, not only did they fail to fix anything, but they also created an unpayable debt for something we can't use. Everything we were assured of regarding ownership (flexibility, value, availability, fixed fees, rentals) was completely fabricated. The most frustrating thing is that we immediately reached out to the sales team calling and emailing about cancelling and not moving forward, however we were ignored. In our communications with Capital, we were told we are outside the "recession" period. We weren't at the time we started this process, it only passed when they responded. Resolution Sought Contract cancellation

Company Response

6/30/2026

Thank you for the opportunity to address the concerns submitted by the Norman family. In an effort to discuss the matters outlined in their complaint, we attempted to contact the family on June 30, 2026; however, we were unable to reach them. After carefully reviewing the concerns presented, we encourage the Norman family to contact our Customer Relations department directly so that we may further assist them. The department can be reached at (833) 849-0304, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (EST).

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile