Complaints for Capitol Tax Relief in Woodland Hills, CA

21031 Ventura Blvd Suite 1150
Woodland Hills, CA 91364 | Get Directions

(818) 316-3091

http://www.capitoltaxrelief.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company did not properly handle their cases with the Internal Revenue Service or negotiate settlements as agreed. A few customers chose to directly pursue their cases with the IRS themselves and requested refunds.

The company responds to most complaints by advising that services were performed and providing call logs and produced letters to substantiate services rendered. In some instances, the company refers to their contract and state the complainants failed to meet their obligation and produce documents, file taxes, or substantiate information as required by the IRS. In other cases they provided partial refunds of fees or made offers to continue services at no additional cost.

Complaint Closing Statistics

0 complaints against Capitol Tax Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Capitol Tax Relief complaints