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Capizimo Communications complaints

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3920 Cypress Creek Parkway Suite 360
Houston, TX 77068 | Get Directions

(877) 719-9400

http://www.capizmocommunicatio...

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Total Amount in Dispute:
$286.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Capizimo Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Capizimo Communications

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5/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $286.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

Humiliated us with our working telephone and Camera system. Purchased 2 telephones that needed replacing; But, when it came time to servicing them Capizimo Communications said they did not service such phones. Always overcharging and underdelivering. We always paid them early and on time to be treated with such disrespect. This last time, He humiliated us saying you pay for a service before it is completed, Also Wired a few phones and cameras for us that was also disappointing services. Our intercom and pipeline music on our phone systems does not work with there installation. Sold us a outdated Flair camera recorder and cameras that the camera stopped working after a year and gave me and excuse that they did not sell to us...and later said it had been a year and that were not under warranty; But told me he was giving me a deal. Robert asked me to write a letter to put on his wall to praise him and Capizimo Communications for their negativity and poor service because the Northwest Chamber of Commerce wrote a letter praising Capizimo Communications And, thought I should do the same. Since he had No intentions of making his service good. He needs to refund us our money. We have contacted some else that is more then glad to service our Telecommunication needs. Resolution Sought Refund our money due to poor and uncomplete service

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