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Captive Bred Reptile complaints

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176 South New York Road
Galloway, NJ 08205 | Get Directions

(609) 705-7787

http://www.cbreptile.com

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Captive Bred Reptile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Captive Bred Reptile

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6/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

6/3/2021

Ordered a hatchling nosy be panther that passed in less then 3 days (sold too young). Then paid more the a 4-6 Ambilobe chameleon which ended up being a 1yr+ Nosy Be chameleon with a broken jaw and bone disease. The pictures they sent before they shipped were hiding his broken jaw. They won't return calls, 15 calls already, won't respond to email, 6 email, and I had to bring the chameleon to the vet for emergency surgery due to bone bone being exposed in jaw line. 500 surgery to hopefully give this chameleon a better life. this place is horribly unethical and will sell stolen animals. Resolution Sought This place has hundreds of bad reviews for unethical sells of reptiles. They should be closed down and refund issued.

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