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Car Bargain complaints

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187 West Shirley Avenue
Warrenton, VA 20186 | Get Directions

(540) 349-5000

https://www.mycarbargain.com/

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Total Amount in Dispute:
$5,749.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car Bargain closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car Bargain

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10/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,749.00 Amount Settled: $0.00

Customer Complaint

9/9/2024

I started leasing a 05 Honda Civic from car bargain in the end of January 2024, I've had nothing but problems with it since I've gotten it and they slap a Band-Aid on it and send me on my way. They failed to tell me that the car had been wrecked, and the radiator is bent in the vehicle and has multiple head, gaskets blown and no longer running. Every time I called them, they assured me that they would handle it, until they stopped answering my calls and voicemails. So now I'm still paying on a vehicle that is no longer running and I still owe $4,730.44 on it Resolution Sought To just please help me pay it off, I'm 20 years old making 2 car payments.

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