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Car Care Tire Store complaints

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1806 South Wabash Avenue
Chicago , IL 60616 | Get Directions

(312) 225-5999

https://www.goodyear.com/en-us...

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Total Amount in Dispute:
$6,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Car Care Tire Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Car Care Tire Store

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7/19/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,700.00 Amount Settled: $0.00

Customer Complaint

6/23/2021

Engine replaced in 2011 Toyota Camry....engine light stays on.....unable to pass test. Their address is Car Care Chicago 1806 South Wabash , Chicago Illinois 60616....312-225-5999 Resolution Sought Engine light out.

Company Response

7/7/2021

Ms. Holifield came into our facility as the engine on her vehicle went bad. Unfortunately, we have to replace the engine under warranty the second time at no cost for customer and Ms. Holifield is aware of that. She talked to our manager today over the phone as her vehicle is still in our facility in process of getting engine replacement.

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