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Car Credit Finance complaints

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290 Airport Road #1
Winchester, VA 22602 | Get Directions

(703) 208-3300

http://www.mycarcreditfinance....

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Car Credit Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Car Credit Finance

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5/22/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

I don't think they should threaten repossession every time my payment is a few days late the payments have been made not on time but have been made!! Every time I get a day or two behind they email me and threaten repossession it's ridiculous. Resolution Sought Teach them to be more sympathetic to the fact some people have other things in life and are making the payment.

Company Response

5/10/2022

Upon review of your account, there have been bigger issues than a few days past due on a payment. Please reach out to Car Credit Finance directly for specific account information.

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