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Car Credit USA complaints

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1726 Church Street
Decatur, GA 30033 | Get Directions

(678) 496-7898

https://carcreditusa.net/

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car Credit USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car Credit USA

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10/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

9/14/2023

Brought a car August 5th payed out roughly 1800.00 the check engine light was on. I was told they would fix it wasn't a problem. I was asked to bring it in August 11th took it in August 12th took lyft back and forth check engine light was still on. Waited for a while to see if it go off it didnt. So I asked workers when will light out? They stated need to bring car back in with back attitude towards me Stating bank won't pay for car till check light fixed or i had to rush car in cancel all plan brought it back August 30th again to service car did so waited all evening to go pick up car as I did before only to be told I can get to be told I can't get car back " I can't afford it " still no car or money ..no resolution or call from anyone in business.. Resolution Sought 1800$ put 1500 down 290$ for insurance plus lyft back and forth plus other's

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