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Car Depot complaints

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463 Eight Mile Road
Detroit, MI 48238 | Get Directions

(313) 733-4271

http://www.detroitcardepot.com

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Total Amount in Dispute:
$35,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car Depot

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $35,000.00 Amount Settled: $0.00

Customer Complaint

3/7/2023

3/17/23Revised: When they sold me the vehicle it didn't start after I signed the contract and they told me that they would "fix the battery" (not change it) and told me that the vehicle would be ready the following day first thing in the morning, The following day it wasn't ready until the afternoon and I went down there to pick up the vehicle and drove it home. Two weeks later I was going to work at 5:00 PM and got into the vehicle and it didn't start again! It's been sitting in my driveway ever since and Car Depot still having resolved the issue. These people sold me a lemon! Got a SUV financed through them two weeks ago and the vehicle will not start. I called them back but all they do is put me on hold and never respond. I don't want the vehicle anymore and I want to return the Vehicle and I really need your help. Also they never let me see the contract that I was signing. Car Depot, 463 W. 8 mile road, Detroit MI, 48203 Order. Resolution Sought I would like to return the Vehicle to dealer and if possible reverse the contract because I do not want another vehicle from that place and business.

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