Find a reputable business?

Complaints and Resolutions

Car-Mart complaints

Read Complaints File Complaint View Full Report

2100 Highway 412 East
Siloam Springs, AR 72761 | Get Directions

(479) 524-8200

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$26,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car-Mart

Sort by

8/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $26,000.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

They sold me a lemon and at the time they knew it wasn't in good condition, when I tried to get them to fix the problem they said nothing was wrong with it. Took it to get a second opinion and they said it's almost un-driveable. Had to have 6,000 worth of work done to it. I traded in my vehicle and gave them 2,000 in cash as a down payment. They wouldn't put me in another vehicle or fix it. I was left with no vehicle and had to depend on others to get me where I needed to go. This is the second time this company has done this to me. I'm disabled and on a fixed income and they took advantage of it. Resolution Sought Pay me back what they owe me.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile