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Car-Mart complaints

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2820 Harrison Street
Batesville, AR 72501 | Get Directions

(870) 793-7545

http://www.car-mart.com

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Car-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Car-Mart

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3/24/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

2/23/2022

Bought a truck off them 6 months later the transmission goes out after I had some stuff all ready I took it in to Mark Martin up here because I thought it was my brakes. nope last paycheck I had went on that car and i am a woman that works with no family our nothing ....I lost my job over it now and this just happened Feb ,21,2022 Resolution Sought Replace my vehicle so I can work and live 10,000 dollars is a lot of money to a pour person that lives from check to pay check

Company Response

3/11/2022

Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer. Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly. If you have any questions or concerns, please do not hesitate to contact us at 866-819-9944.

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