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Car-Mart complaints

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6601 Warden Road
Sherwood, AR 72120 | Get Directions

(501) 378-7704

http://www.car-mart.com

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car-Mart

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

I brought a car from Car Mart in Sherwood Arkansas on Warden Rd in October 17 soon I purchased the car it had a check engine light lied like they was going to fix it never did. On October 27 some one stole the vehicle and wrecked it which I informed car Mart they put on repression on my credit when they know they didn't tow the car and the car was a lemon from the start. I will like to report this business it sell nothing but lemon cars. Resolution Sought Take the repression off my credit the car was totaled.

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