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Car-Mart of Bryant complaints

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3200 North Reynolds Road
Bryant , AR 72022 | Get Directions

(501) 481-6081

http://www.car-mart.com/locati...

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Total Amount in Dispute:
$895.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Car-Mart of Bryant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Car-Mart of Bryant

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2/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $894.67 Amount Settled: $0.00

Customer Complaint

2/1/2024

Carmart has received my car 4 times and has unsuccessfully repaired my vehicle. They have relayed no information about the repairs done and when they told me to pick it up it wouldn't start in their Car Lot. Resolution Sought I would like to receive all payments ever given to Carmart as well as the cost for repairs on this vehicle.

Company Response

2/16/2024

Dear Sir or Madam, Thank you for reaching back out to us regarding our customer. We will continue to work with our customer to resolve their concerns. For any questions or concerns please contact us at 866-819-9944.

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