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Car-Mart of Covington complaints

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4198 Highway 278
Covington , GA 30014 | Get Directions

(770) 728-6053

http://www.car-mart.com/locati...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Car-Mart of Covington closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Car-Mart of Covington

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9/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/23/2022

On July 30th I went to the car Mart on 4198 hwy 278 Covington Georgia 30014. Phone #770-728-6053. I was going to purchase a 2010 Chevy avalanche, but before I even put the $1,100 down the guy doing the application name Robert told me that the radio didn't work. So I told him that I wasn't gonna get it unless it had a radio in it. He told me that he would have one put in, so august 10th l went back up there, and they gave me the run around. I went back August 11th, where I seen Robert and he informed me that the radio would be put in. The truck has been at the car lot since the 10th of August, an they are still giving me the run around. I'm a 53 yr old navy veteran, and I have 100 disability. And it seems like they won't do anything to help the situation get better ? Resolution Sought All I want them to do is put a radio in like I was promised, or refund my $1,100 down payment. Due to my mental state this is making life frustrating for me.

Company Response

9/1/2022

This customer car been fixed. Spoke with customer he apologized he didn't know. Customer don't have vehicle because he don't have full coverage insurance which is require by state law.

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