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Car-Mart of Dothan complaints

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3171 South Oates Street
Dothan, AL 36301 | Get Directions

(334) 350-3391

http://www.car-mart.com/locati...

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Total Amount in Dispute:
$1,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Car-Mart of Dothan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Car-Mart of Dothan

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1/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

12/13/2023

They sold me a vehicle that has issues upon issues. The transmission light is on and I have not had the vehicle a full 30 days with it. They have no issue trying to obtain the payment and tell me the I have to pay a deductible. The car was sold to me this way. Resolution Sought Replace the vehicle , repair it or give me my money back

7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

Car was in back lot for 30+days, was told it was in the shop that was in March since then been to a shop 4x's this month purchased a new battery. Car cut off Tuesday, called a tow Co. Only to find out Car was towed and dropped off by Car Mart, been there since Tuesday mechanic didn't know what to look for no info given. I have paid off 2400.00 in Car rental alone. 20.00 a day for Uber for 3 weeks job in jeopardy for excessive late/ missed work. Car Mart states they don't have replacement cars to use while Car being repaired. Every adjustment made for payments I have been charged. I'm on Ssdi and work pastime bank funds are exhausted. Plz help me. Resolution Sought Refund monies spent or replace car w/o me having to make a down payment. Or change my pmts. I'm broke borrowed money credit score dropped unable to obtain loans.

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