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Car-Mart of Durant complaints

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376 Bryan Drive
Durant, OK 74701 | Get Directions

(580) 872-4544

https://www.car-mart.com/locat...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car-Mart of Durant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car-Mart of Durant

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10/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

10/2/2023

I previously purchased a vehicle last October which they neglected to tell me had a bunch of issues I had also purchased warranty with vehicle. They fixed the car but only for it to go back to shop after about 8 months they decided they was no longer going to fix. Resolution Sought I'm just hoping to get registration on the new vehicle they sold me that I had no choice on. Or get reimbursed for the $500 down payment $640 a month for 8 months plus $710 for the registration. They won't even let me side note my registration costs after they have done it for other customers all because the manager is afraid of getting in trouble again

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