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Car-Mart of Farmington complaints

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222 West Karsch Blvd
Farmington, MO 63640 | Get Directions

(573) 218-0706

https://www.car-mart.com/locat...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Car-Mart of Farmington closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Car-Mart of Farmington

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I bought a car from this car dealership and within 2 weeks the transmission went completely out. They had someone to repair it, but within 6 months it was completely out again. I am stuck making payments for a car that I can barely drive and depend on. Resolution Sought Offer a different solution, buy a better transmission.

10/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

I bought a car from Car-Mart if it $10,000 I paid $1,000 down but the extra warranty it was a 2008 Nissan Rogue I drove it for 29 days to transmission went out they fixed it I got the car back and Late July or early August Gilbert two weeks to work in the rear end went out Anna caught $1,500 to fix it they said I put the Jack in the wrong place I had a flat tire I changed the tire and noticed the rear end was leaking and they said I put the Jack in the wrong place so now they won't pay for it Resolution Sought I would like the car dealer to stand behind the warranty like they said they would

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