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Car-Mart of Lexington complaints

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399 East New Circle Road
Lexington, KY 40509 | Get Directions

(859) 293-1488

http://www.car-mart.com/locati...

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Total Amount in Dispute:
$10,531.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car-Mart of Lexington closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car-Mart of Lexington

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11/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10,531.00 Amount Settled: $0.00

Customer Complaint

10/21/2021

They lied about this 2012 Chrysler 200 being in great shape and now that I have returned the vehicle (3 months of only having it). They are forcing me to pay the remaining balance once the car is sold and that's not right especially when they knew this car has been having problems from the day I signed the papers that Jessica gave me to sign and that car has been sitting for a long time(5 months plus, which I found out afterwards). I should not have to make a claim with my car insurance about windshields front and back that came off track while being in Car-Marts possession. Car-Mart should fix it and the other problems with this car because I shouldn't come out of pocket for 367.00 a piece for the windshields and have to pay 900 for a car part at the dealership plus the labor and 375 for the key to get flashed, Car-Mart knew about these problems when they sold me this car and I can prove it! (ONCE AGAIN they sent me a letter saying they will be selling the car and then forcing me to pay the remaining balance, which isn't right, when I have been having nothing but trouble since I signed for the vehicle with Jessica. (Car mart fixed 4 problems with the car but only because I complained for 2 months to corporate office and Even still I had to go back and forth on who was going to pay for the Abs module system. I should not have to pay the remaining balance (when they sale the 2012 Chrysler 200). They sold me a lemon vehicle from the start(3 months ago.). Resolution Sought My desired out come would be to not have Cart-Mart penalize me, because I gave the car back because it's still a lemon and they caused damaged to the car.(windshields). Myself and kids shouldn't have to pay the difference when they sell that car after 10/30/21. They shouldn't force me to pay the difference .because they selling the vehicle they are still making money from the car. I have complained 2 months ago and I know this is a get back at me for doing that.(complaining to corporate).

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