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Car-Mart of Morrilton complaints

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510 East Harding Street
Morrilton, AR 72110-2244 | Get Directions

(501) 354-5933

http://www.car-mart.com

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Total Amount in Dispute:
$55,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Car-Mart of Morrilton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Car-Mart of Morrilton

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11/19/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/2/2023

Bought car from them and the first week had to take back coil bad . Then got it back 6 days later and I made sure every thing was rite and all of the wires were hanging out from dash board and I saw that there was no antifreeze in it and it was full when they took it so I put more in and it would have none buy end of day and also at end of day I looked in the radiator and I see little slivers of silver pieces and that's usually that's from putting stop leak in . Also I've been in office now for a month and 1/2 and tried to make appointment so they can fix it but I get the run around or they tell me they will call and never do. I'm on a fixed income I would love to change it for another one but I feel if I do it would be the same way . And if I tell them to come get it or take it back and tell them I don't want it that would be a voluntary repo and I don't need bad credit please help I believe it's a lemon car PAYMENT IS DUE EVERY 5TH. Also they told me when I bought it if I payed $600 down it would be a payment of $300 for first 3 mo. And after that I would be paying $280 until payed off . And now they say that's not true . This is my first car I've gotten from a car lot and I promise one thing if there is a next time I'll take somebody that knows about motors I just don't think this should be legal . Resolution Sought Either give me a good car that was worth what I'm paying or give me my money back so I can get a car.

Company Response

11/3/2023

Dear Sir or Madam, Thank you for taking the time to help our customer address any concerns that they may have. Due to Federal and State Privacy Policy, we are not able to communicate with any party about a particular account without expressed consent by the customer. Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly. If you have any questions or concerns, please do not hesitate to contact us at 866-819-9944.

8/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $55,000.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

I PFC had my SCRA Benefits denied at this establishment for 10 months until I got a lawyer into the mix. The first offence of infringement upon my SCRA benefits is $55000. I was denied more times then 1. The dealership says they did not know what the scra was, but I versed them in the federal law stating what it was and took all proof with me needed to present to them. I took my orders of active duty and kindly requested to have my apr lowered to 6 APR. I was told they did not do that at that establishment. Resolution Sought My desired outcome is $55000 or the 2 vehicles in my name to be paid off equaling a total of $14000. I am willing to go to court for the $110000 that is legally owed to me.

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