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Car-Mart Of North Little Rock complaints

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6601 Warden Road
North Little Rock, AR 72120 | Get Directions

(501) 378-7704

http://www.car-mart.com

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Total Amount in Dispute:
$12,879.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Car-Mart Of North Little Rock closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Car-Mart Of North Little Rock

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3/31/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,879.00 Amount Settled: $0.00

Customer Complaint

3/6/2024

My car keep shutting off I took it to carmart 3 times and they not trying to put me in a new car they not fixing my car my car been up here 3 times Resolution Sought Make the give me a new car because it's been to the shop 3 times

Company Response

3/18/2024

Dear Sir or Madam, Thank you for taking the time to help our customer (s) address any concerns that they may have. Due to Federal and State Privacy Policy, we are not able to communicate with any party about a particular account without expressed consent by the customer. Our policy is to deliver our valued customers the best possible service while keeping them on the road. This is accomplished through building individual relationships with each of our customers. We will contact our customers to address their concerns directly. If you have any questions or concerns, please do not hesitate to contact us at 866-819-9944.

7/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

7/1/2022

I am buying a car thru car mart in North Little Rock Arkansas which I have only had this 2015 Nissan rogue and car mart was aware that this particular vehicle had a recall on transmission issues and possible combustion that would case the car to catch on fire at any time but it was still sold to me and now the transmission has went out and they want me to pay 3000 to 4000 dollars out of my pocket to repair it and make car payments and I feel this is wrong and to sell me a car that could possibly catch on fire and Not let me be aware of this and I transport my 5 kids everyday is wrong so please look into this matter because I am out of a vehicle and I need to work to support my kids. Thank you. Resolution Sought I would like my 2015 Nissan Rogue repaired on their expense since I'm pretty sure car mart was aware of the recall and the other issue that could cause the vehicle to catch on fire and return it to me so I can continue to work and support my children and make my car note

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