Find a reputable business?

Complaints and Resolutions

Car-Mart of Palestine complaints

Read Complaints File Complaint View Full Report

5000 North Loop 256
Palestine, TX 75801-4822 | Get Directions

(903) 729-8080

http://www.car-mart.com/locati...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Car-Mart of Palestine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Car-Mart of Palestine

Sort by

4/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,220.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

Car-mart do not inspect their vehicles what's so ever before selling their cars, when I purchased the car I had to replace all the lug nuts head lights and tires and on top of that my car has broken down 5 times in the past three months … recently my car broke down and my car been with in a mechanic shop over a month , they can't even lend out a loaner vehicle I been with out a car struggling to get to work which I have not been able to due to I'm new to the town I moved into my insurance could only cover a few days for car rental I spent so much much money trying to get around and when I call the dealership they argue back at me tell me to figure it out that it's not their problem on top of that I almost lost my life with this car breaking down in a middle of a high way trying to move my car to a safe location so many trucks drive fast and almost got hit multiple time and that is a very scary experience I would not want anyone to go through what I went through Resolution Sought To give me a new car or to refund me my money to start inspecting their cars before selling them to offer loaner cars if it's been in the shop for over a month to pause payments if they are not able to lend you a car to be fair with their customers and not lie to them and also practice being polite with good customer service

Company Response

3/28/2024

Dear Sir or Madam, Thank you for taking the time to help our customer address any concerns that they may have. Due to Federal and State Privacy Policy, we are not able to communicate with any party about a particular account without expressed consent by the customer. Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly. If you have any questions or concerns, please do not hesitate to contact us at 866-819-9944.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile