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CAR-MART of Rolla complaints

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1310 East Highway 72
Rolla, MO 65401 | Get Directions

(573) 612-6019

http://www.car-mart.com

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against CAR-MART of Rolla closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against CAR-MART of Rolla

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10/10/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

I was over charged for a car that had nothing but problems with it after the warranty went out. I have put over 4000 dollars in a car that is only worth 1700. Resolution Sought Give me back my money I paid into the car.

Company Response

9/26/2023

Dear Sir or Madam, Thank you for reaching back out to us regarding our customer. We will continue to work with our customer to resolve their concerns. For any questions or concerns please contact us at 866-819-9944.

5/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/4/2022

Sold me a car without a title. I am paying for a car that I can not get legal. In the state of Missouri it is illegal to sell a car without one. Resolution Sought Give me a car I can get legal or take mine back without a repo on my record.

Company Response

4/28/2022

Due to our Privacy Policy, we will not be able to provide any details regarding our customer to you, however, we will have a member of management in touch with the customer to discuss her experience.

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