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Car-Mart of Russellville complaints

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2300 East Main Street
Russellville, AR 72802-9615 | Get Directions

(479) 967-1777

https://www.car-mart.com/locat...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car-Mart of Russellville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car-Mart of Russellville

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10/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

9/29/2021

I bought a car through car mart in Russellville Arkansas on east main street and I drove it for 2 days and the rotors was bad and transmission was having issues shifting. I take it back to the dealer (carmart) and told them and they road with me and they asked me if I ever had a car that had a rpm tack in it pretty much ask am I stupid and I told them matter of fact I have been around cars all my life and a car with 122,000 miles I never seen one rev out to 4,500 to 5,500 rpm no matter if your doing 25 or all the way up to 75mph I have a v6 that is less than 25,000 miles away from being at 300,000 miles and never once will it rev up that much it always shifts at 3,500 rpm at the very most and now since I told them i would fix it my self since they told me that I'm going have to pay for it now they want to come repo it and not work with me on the payment or sales taxes or drop the price of the car nothing now and I do got video of how the car would rev out and not want to shift at different speeds. Resolution Sought I would like the business to either drop the price on the car or give me more time to fix the car before I have to pay on it its barely been 5 weeks since I have had this car

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