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Car on Demand complaints

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4323 North Henry Blvd
Stockbridge, GA 30281 | Get Directions

(678) 729-8530

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Car on Demand closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Car on Demand

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

I purchased a vehicle from Kobe at Car on Demand in April 2022 and to date have not received my title. I went to the County Tag and Title office and was advised the documents have not been uploaded to the State to issue my title. I went by to speak with Kobe and he advised the company he paid to handle that he will need to contact them and get back to me by the end of the day. I have not received any feedback or returned call regarding my title and the status of the document images being sent to the state tag office. Resolution Sought I would like for Car on Demand to submit said documents , that the state can issue the title for the car I purchased way over a year ago.

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