Complaints for Car Stereo Time in Los Angeles, CA

6230 Wilshire Blvd, #190
Los Angeles, CA 90048 | Get Directions

(310) 360-1310

http://www.carstereotime.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of credit and delivery related disputes. Some customers complain they placed internet orders for new merchandise, but received re-furbished items instead of new. Other customers complain they receive incorrect merchandise, and are forced to pay return shipping costs in order to receive the correct item. Some complainants report incorrect merchandise is sent two and three times. Other complainants allege merchandise is received defective and must be returned to exchange. As a result, the customers express dissatisfaction with paying return shipping fees to compensate for the company's errors. The company responds in some cases by advising customers that their shipper is to blame for delivery problems, and they are not responsible. Other responses advise that deliveries are in process, or that credits or refunds have been issued. Some complainants disputed the company's response that credits or refunds had been made. They contend they received nothing. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Car Stereo Time closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Car Stereo Time complaints