Complaints for Caracol Cream, Inc. in Ontario, CA

5300 Ontario Mills Parkway Unit #400
Ontario, CA 91764 | Get Directions

(877) 550-0630

http://www.caracol-cream.com

Customer service is available Monday through Friday from 6:00am to 6:00pm Pacific Time.

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they experience difficulties cancelling shipments or obtaining refunds when products are returned and billing disputes. Some complainants allege they sign up for the trial offer to receive the product for 14 days for the cost of shipping and handling, however their accounts are billed for the entire shipment amount of $59.95 plus shipping and handling. Complainants further allege they are unable to obtain refunds when they contact customer service. In other cases complainants allege they are billed after they cancel the continuity program, they are unable to obtain an RMA number to return shipments, unauthorized shipments or dissatisfaction with the product.

The company responds to complaints by providing refunds, issuing RMAs, accepting merchandise, or cancelling accounts. In some instances the company explains the trial offer terms and refers customers to the terms and conditions that wee agreed upon when they signed up for the trial period.

Complaint Closing Statistics

0 complaints against Caracol Cream, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Caracol Cream, Inc. complaints