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Carbucks complaints

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3201 Dixie Hwy.
Hamilton , OH 45015 | Get Directions

(513) 889-1103

https://www.carbucks.net/

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Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Carbucks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Carbucks

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8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

I bought a car that the information was not disclosed to me the report was not in window of any cars on kit and I was hurried through the sale and told I had to do it now or they cldnt help me I was only given a short test drive and told car was great had no problems. only oil light on BC they forgot to reset it. The car had one key but wld get me one more and wld change oil for piece if mind and give me key then. Wouldn't take my trade in BC he was a good man and I cld sell on facebook and get more money than he cld do.he even got me rugs for car. I drove off lot and car started saying overheating by time I arrived home a few miles away.I called and no answer. I called next day and he hung up on me and wld not speak to me. I contacted by text the other associate I had spoke to well liking for a car. He assured me car was great nothing wrong .drove a few mile overheated drive to Dr appointment car smoked and overheated had towed to AAA and they did a complete diagnostic test screen I was told the car had salvaged engen and was not good 17 must fix issues and 2 recommended mix issues. I tried to return car since it was sold with false representation after having car for 10 days they refused. They said they cld not help me at all it was my problem. I need my money back and to be able to return car. The car dealership completely lied and took advantage of a disabled veteran. Resolution Sought Return my money and take car back. Plus reimburse me for mental trauma this has caused to my already traumatized mind.it has now been 3~4 weeks car is still in shoo st aaa has not been driven I have been with out car or able to go any place. Contacted sergeant general waiting on return call.

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