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CarCo complaints

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PO Box 1268
Exton, PA 19341 | Get Directions

(877) 902-8790

http://www.carcogap.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against CarCo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against CarCo

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3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

These people denied my claim even after my primary insurance paid out the lion's share of my total loss. This company is a scam. What a rip off. Resolution Sought Pay my claim balance.

6/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

5/19/2022

I had a total loss accident my auto insurance paid for the cars balance. I was told gap should give me my refund since was not used. They are now refusing for that refund. Resolution Sought To give me my refund I'm entitled to was not used they can't just keep money i paid for and was not use.

Company Response

5/24/2022

Carlos Salazar filed a GAP claim with our company that resulted in no GAP payment due from CARco. The claim outcome was finalized on 5/18/22 with a letter sent to the customer and lender. Our cancellation department has not received a cancellation request from the customer as of 5/23/22. Our cancellation team reached out to the customer via email to provide a cancellation form that needs to be completed in order to process the request to cancel. The customer's wife responded stating they would complete the form and submit it to start the cancellation process

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