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Card Benefit Services complaints

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PO Box 110889
Nashville , TN 37222 | Get Directions

(888) 565-8472

https://www.cardbenefitservice...

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Total Amount in Dispute:
$9,090.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

3 complaints against Card Benefit Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Card Benefit Services

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10/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

9/13/2023

I have multiple cases opened, no response. Resolution Sought Pay for the legitimate claims.

9/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

Claim done on time claim #case id: 2025699103 All the documents needed for claim provided on time and still getting no response. Copy of email sent:- Without my knowledge you have closed the claim? You have not sent any email or mail copy of response to my claim. Copy of new cell phone details already sent to you on time. Claim reported on time within 48 hours as per the security-police report. Check the date on the report. I have provided all the documents that are required for cellular telephone protection claims so please reopen my claim or reconsider my claim again. I have call several time to 1 800 874 7702 and email to your email:-bsg@eclaimbenefits.Com Resolution Sought I need to get paid on my claim.

Company Response

8/19/2022

Company states; Dear Dipika, Thank you contacting Card Benefit Services. After reviewing your claim, I have notated your claim with the information that you provided in your email. You will be contacted by email or mail within 5 business days with the status of your claim. If your claim was initially filed online, for your future convenience, you can visit CardBenefitServices.com to check the status of your claim after logging in to your account. If you have additional questions, please call us at 1-800-882-8057. We are available 24 hours a day 7 days a week. For customers with hearing or speech disabilities, we accept telecommunications relay service calls. We appreciate your business and welcome this opportunity to serve you.

Customer Rebuttal

8/23/2022

Thanks Response you received is same response I am receiving since last 3 months. for your kind information.

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