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Card.com complaints

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12424 Wilshire Blvd., Suite 1440
Los Angeles, CA 90025 | Get Directions

(866) 345-4520

http://www.card.com

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Total Amount in Dispute:
$21,860.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various issues with using the prepaid debit card account including deposits not applied to accounts, failure to assist in disputes, difficulty contacting the company for assistance. Due to the account issues, many request to cancel their cards and obtain a refund.

Complaint Closing Statistics

24 complaints against Card.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
24	Unanswered

24 complaints against Card.com

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

I've been calling this company for 2 weeks and can't get hold of a live person. I enter my info and it keeps saying account doesn't work. I believe my account was hacked and I just want to talk to someone. Resolution Sought The actual phone number of the business where I can talk to someone.

2/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,241.00 Amount Settled: $0.00

Customer Complaint

2/3/2024

I have contacted this company many times and filed a dispute with them when I noticed unauthorized transactions at the time I've filed rebuttals after rebuttal as instructed as well send numerous documents over to the fraud department and still being denied my claim they don't want to cover the unauthorized transactions they give excuse after excuse it's not right of this company. Resolution Sought I would like to get my money back at least for the car that was purchased with my card at the time

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