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Cardinal Buick GMC complaints

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3800 West State Route 15
Belleville, IL 62226 | Get Directions

(618) 390-0001

http://cardinalbuickgmc.com

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cardinal Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cardinal Buick GMC

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12/31/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

11/17/2023

I bought a vehicle from this dealership and purchased a full bumper to bumper warranty. I've have had 3 issues within the last year and every time i try to take it in to get it fixed, I'm denied. I purchased this vehicle and have not made any changes to it, but I'm denied because they said everything is aftermarket so they wont cover anything. I've tried speaking with the dealership and trying to work something out, but they've black listed me and has chased me out of their store. I'm terrified to even contact them anymore. Resolution Sought To honor the warranty and to fix my vehicle. I want a good reliable vehicle that i paid for.

Company Response

12/19/2023

Thank you for bringing this matter to our attention. After researching,, the visits consisted of maintenance visits. The visit in April '23 consisted of an issue involving the horn. Only the manufacture of a vehicle will cover the term "warranty". If Mr. Beaudreau would like to cancel his service contract, we can arrange for that. He was disrespectful toward Cardinal employees and used derogatory terms toward my African American employees. This resolution is if he would like to cancel the service contract, please let me know. Sincerely Leonard Hernandez, Vice President.

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