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Cardinal Van Lines LLC complaints

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639 East Ocean Avenue, Suite 406
Boynton Beach, FL 33435 | Get Directions

(888) 551-3561

https://www.cardinalvanlines.c...

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Total Amount in Dispute:
$770.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cardinal Van Lines LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cardinal Van Lines LLC

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9/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $770.00 Amount Settled: $0.00

Customer Complaint

9/13/2021

I called Cardinal Van Lines on 6/3/21, for scheduled move on 7/ 19/21. Deposit was $770.00, American Standard Van Lines took my deposit out on 6/4/21?. The day of the move they called to cancel, said their truck broke down. Cardinal said they issued the refund on 7/28/21. And a charge back the beginning of this month. To date my bank BB&T states they did not receive anything. Today I was told if I call again they will not answer my calls. BB&T says they can't do anything until they receive the funds. I desperately need my money! I don't know who to turn too. Please help me? My bank account is over drawn because of auto drafts. BB&T is changing to Truist, zelle is down until 10/10. No BB&T in Wisconsin so I can't even ask anyone to put money in my account! Resolution Sought I would like my $770.00 refunded to me. Seems they are lying to me.

Company Response

9/14/2021

Please be aware that we have had numerous conversations and emails regarding this issue with this customer. We've gone over in length with this customer that she issued a chargeback with her bank. Once a customer issues a chargeback the funds get pulled from Cardinal Van Lines. We informed her that we are not contesting the chargeback. We have explained exactly what to say to the bank to this customer to assist her as best we can. We are no longer in possession of this customers deposit. We have explained that all further communication will need to be between the customers bank and our merchant. It is quite possible that she received that money back and it has been spent and she is unaware. Once again this customer will need to contact her bank and follow up on the chargeback that her bank issued.

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